Refund Policy
This Refund Policy explains the conditions under which refunds may be requested for courses, tutoring services, subscriptions, or other paid services offered through Courseti.
1. Eligibility for Refunds
Refund requests may be accepted if they meet the eligibility conditions specified by Courseti, including the nature of the service purchased, the time elapsed since purchase, and whether the course or service has already been significantly accessed or used.
2. Refund Request Period
Users may request a refund within the period stated on the relevant purchase or payment page. Requests submitted after the allowed period may not qualify for a refund unless required by law or approved under exceptional circumstances.
3. Non-Refundable Cases
Refunds may not be granted for services or digital content that have already been fully accessed, completed, downloaded, or materially consumed, except where required by applicable law.
4. Course Cancellations
If a course is canceled by Courseti or becomes unavailable due to platform-related reasons, eligible users may receive a refund, replacement access, or alternative compensation where appropriate.
5. Tutor Booking Refunds
Refunds for tutor bookings may depend on the timing of cancellation, the tutor’s attendance, and the specific booking terms shown at the time of the session request or confirmation.
6. Payment Method and Processing Time
Approved refunds will usually be processed through the original payment method. Processing times may vary depending on the payment provider, bank, or service used to complete the transaction.
7. Abuse of Refund Policy
Courseti reserves the right to deny refund requests in cases of misuse, repeated abuse, fraudulent activity, or attempts to gain unfair access to paid content or services.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in services, legal requirements, or business practices. Any updates will be posted on this page.
9. Contact Us
If you have any questions regarding refunds, cancellations, or payment issues, please contact us through the support or contact options available on Courseti.
